Privacy Policy

We keep as little as possible, for as short a time as possible. But we do keep some things, and this page says exactly what and for how long. Images you send for enhancing are stored only until you’ve had time to download the result, then deleted automatically. A Resly Studio account keeps a little more (your sign-in, your credits and a list of past jobs) for as long as the account is open.

We never use your images to train AI models, and we never sell your data.

Resly operates these separate things:

• Pay-per-image enhancing — a public service anyone can use. No account required.
• Resly Studio — the same service with an account, paid with credits, for businesses and frequent users. Free trial links we send to businesses open a limited version of it.
• Internal print-shop tools — a private toolset for our own team, reached by signing in. Not open to the public.

They share the underlying enhancing engine. Images from one are never used for another.

Cropping, resizing, layout and template work, and file conversion (HEIC, JPG, PNG, PDF) all run locally using your device’s own processing. Those files are never uploaded, never transmitted, and never seen by us. If you close the tab, they are gone.

When you pay for an order, this is the full list of what we hold:

• The images you upload, stored in private storage that is not publicly reachable.
• The enhanced results, stored the same way.
• Your email address, collected by our payment processor so we can send you the result.
• A payment record — the amount, the currency, and the payment processor’s reference numbers.

We never see or store your card details. Payment is handled entirely by Stripe on their own page.

Your result is reachable through a private link containing a random, unguessable token. Anyone with that link can view and download the result until it expires, so treat it as private.

If you have a Studio account, we also hold:

• Your sign-in. Your email address, and if you sign in with Google, the name Google shares with us. If you use a password, it is stored only as a one-way hash by our database provider; we never see it.
• Your workspace — its name, your credit balance, and a record of every credit added or used.
• A list of your jobs — when each ran, its status, and the size it was made at. The images themselves are deleted on the schedule in section 7; the list stays so you can see what you used your credits on.
• Billing references — Stripe’s customer and subscription IDs and your plan’s status. Card details stay with Stripe.

We keep these while your account is open. To close it and have this deleted, email support@reslyai.com. Payment records are kept afterwards for accounting and tax.

When we create a trial link for a business, we record the business name, the email address we sent it to, a short note such as the type of business and its city, how many free enhancements it has used, and when the link was first opened. Images enhanced through the link are handled like pay-per-image uploads and deleted after 48 hours.

This is the part most people want to know, so it is stated plainly:

• Uploads that are never paid for are deleted automatically within about 2 hours.
• Pay-per-image and trial results — both the original and the result — are deleted automatically about 48 hours after delivery.
• Resly Studio results — both the original and the result — are deleted automatically about 7 days after delivery.
• Payment records are kept after the images are deleted. We need them for accounting, tax, and to handle refunds or disputes. They contain no image data.

Download your files before then; once they are deleted we cannot recover them. Deletion is automatic and runs on a schedule — it is not something you have to request.

Enhancing and generative fill are performed by Google’s Gemini API. To do that, your image is transmitted to Google and processed on their infrastructure. This applies to every part of Resly that enhances images.

Google’s handling of that data is governed by their own terms. We do not grant anyone permission to train models on your images, and we do not do so ourselves.

Sometimes Google’s safety systems decline to process an image. When that happens, the image fails and you are refunded, or your credit is returned, automatically. We are not told why beyond a generic reason code, and we do not retain the rejected image beyond the normal window.

We sometimes email businesses that regularly print or work from customer photos, such as print shops, funeral homes and portrait artists, to offer a free trial. We find these businesses in public listings such as Google Maps and on their own websites, and we hold only business contact details: the business name, its public email address, phone number, website and city, and a record of the emails we sent.

We use them only to contact you about Resly. Reply “no thanks” to any of our emails, or email support@reslyai.com, and we’ll stop; we keep your address on a do-not-contact list so it isn’t emailed again.

Pay-per-image enhancing sets no tracking cookies. Signing in to Resly Studio or the internal tools sets:

• A session cookie identifying the signed-in account.
• For internal store-number access, a cookie holding that store number for 7 days.

We use Vercel Analytics across the site. It records aggregate page views and performance, and does not use cookies or build a profile of you. For internal tool usage we also keep a count of sign-ins and page loads per store number, for capacity planning.

Your browser also remembers, in its own storage, the first page of this site you visited and the name of the site that linked you there (for example, google.com), never the full address. If you place an order, that page and site name are saved with it, so we can tell which of our pages are useful. Nothing else about your browsing is recorded.

We do not use advertising cookies and we do not sell browsing data.

Our internal tools include a page where a customer standing at our counter can send us files using a store number and a daily code. If you have used it, we hold the files you sent along with the name, and any email address, phone number, or message you chose to provide.

These are working files for a job you asked us to do, so they are kept until the store deletes them rather than on a fixed timer. Ask the store that served you and they can delete them.

• Google — AI image processing, “Sign in with Google” for Studio, and the Gmail account our business emails are sent from.
• Supabase — database, sign-in and file storage.
• Vercel — website hosting and analytics.
• Stripe — payment processing, Studio plans, and collecting your email at checkout.
• Our email provider — delivering your result and any refund notice.
• Upstash — scheduling when our business emails are sent.

Each receives only what it needs to do its job. None of them are permitted to sell your data, and we have no other data-sharing arrangements.

Pay-per-image orders have no account, so we have no way to look you up other than by your result link or your payment. If you want something deleted sooner than the automatic window, email support@reslyai.com with your result link or payment receipt and we will remove it. Studio users can ask us the same way to delete their account.

Depending on where you live you may have rights to access, correct, or delete personal data we hold, or to object to how we use it. Contact us and we will honour those requests.

If this policy changes materially, we will update the date at the top. Questions or requests about your data can be sent to support@reslyai.com and we will respond.